Refund policy

We hope you love your WashWise order, but if something isn’t right, we’re here to help.

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your product must be unopened, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at team@washwise.com with your order number and reason for the return. If your return is accepted, we’ll provide instructions on how and where to send your package.

Please note that customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at team@washwise.com.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective or damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

If possible, please include your order number and photos of the damaged or incorrect item when contacting us.

Exceptions / Non-Returnable Items

For product safety and quality reasons, we cannot accept returns of products that have been opened or used, except in cases where the product is damaged or defective.

Unfortunately, we also cannot accept returns on gift cards.

If you have questions about whether your item is eligible for a return, please contact us at team@washwise.com.

Exchanges

The fastest way to get a different product is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

Original shipping charges are non-refundable.

If more than 15 business days have passed since we approved your return, please contact us at team@washwise.com.